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Self-Help Credit Union

How to Use Mobile Banking


What are the key features of Self-Help Federal CU Mobile Banking?

Self-Help Federal CU Mobile Banking includes the following features:

  • Real-time transaction history for loans, checking, and savings are integrated in one location
  • Transfers: account to account, scheduled, pending ACH and check withdrawal transfers are available
  • Online Services: E-Statements, bill pay, check order, member alerts, loan application, and tax information
  • Remote Deposit Capture: simply take photos of checks to deposit them. Learn more here.
  • Pay a Person: send money to anyone via text or email
  • Locations and ATMs: find all branch locations, hours, contact info, directions and identify ATMs

Safe and Secure

  • Self-Help Federal CU uses SSL (Secure Socket Layer) encryption to protect data communication across all mobile service provider platforms
  • Change online ID or Passcode
  • Federally insured by NCUA

What fees and charges can I expect to pay?

View our Self-Help Federal CU Schedule of Fees in English or Spanish to see all applicable fees and charges (and possibly how to avoid them). There is no charge to download the Self-Help Federal CU Mobile Banking app. Additionally, contact your wireless provider regarding any messaging and data charges that may apply.

 

Do I need a username and password to log into mobile banking?

A username and password is required to access account information and to conduct account transactions via the mobile banking service. However, the ATM and branch locator feature can be accessed without a secure login.

What security protocols are used to protect account information?

All mobile banking activity is encrypted using state-of-the-art SSL encryption technology. We use SSL encryption for all of our online services. Self-Help Federal CU always uses state-of-the-art security measures to protect your data no matter how you choose to access your accounts.


What can I do to get additional answers to questions about Self-Help Federal CU mobile banking?

Contact Self-Help Federal CU: